Terms of use
Terms of use.
Using the website, understanding the program, and knowing what you are agreeing to.
Last revised
Using this website
These terms explain the use of Upward Spiral's public website, including its articles, program information and sample recordings. Please use the site lawfully and respect other people's privacy and the rights in its material.
Browsing does not enrol you in the program, subscribe you to marketing or authorize a payment. Paid participation requires a separate choice in the app and acceptance of the current program agreements. These website terms do not replace an agreement you already have.
What the program provides
Upward Spiral is a self-guided wellbeing program for adults aged 19 or older. It brings together weekly learning, practical exercises, coping skills, guided audio and reflection across 52 weeks.
Welcome and Week 1 are available at enrolment. Week 2 follows after seven active days and later weeks follow the same weekly rhythm. You can choose which available practices to spend time with, and return to released material while your access permits it.
Completing every optional practice or writing personal notes is not a condition of taking part. The program does not promise a particular personal, mental-health, professional or financial result.
Wellbeing education and your choices
The website and program offer general wellbeing education. They are not therapy, medical care, diagnosis, treatment or crisis support, and do not create a clinical relationship. Research summaries cannot determine what is appropriate for your circumstances.
Reflection or mindfulness practices can bring up uncomfortable feelings or memories. You may skip a practice, choose a more neutral example, take a break or stop. Distress is not a sign that you must continue. If unsure about suitability, speak with a qualified healthcare professional and do not delay needed care because of something you read here.
Support messages and personal notes are not continuously monitored. Do not rely on the website, app, contact form or email for urgent help. If you are in immediate danger, contact local emergency services or appropriate urgent care.
Before you confirm enrolment
Enrolment takes place in the separate Upward Spiral app. Before confirming, you will see the selected plan, total price, payment schedule, exact trial end and cancellation deadline, access conditions, and current program terms, privacy information and participation acknowledgment.
Read those details and correct mistakes before agreeing. Ask if something is unclear. Signing in, viewing a plan or starting an enquiry does not by itself authorize a charge.
The following sections describe the standard website offer. Your confirmed enrolment record identifies the agreement that applies to you. An existing participant, complimentary invitation or separately agreed arrangement is not silently changed by an update to this page.
The free trial and first payment
The standard paid plans begin with at least 14 full days to explore. A card or supported wallet is required, but no payment is taken at signup. Unless you cancel by the displayed deadline, the selected plan charges automatically after the trial.
The trial ends at the first 12:01 a.m. Pacific boundary at or after those 14 full days have elapsed. Your exact trial end and cancellation deadline are shown before confirmation. The provider may process the charge after that time; a processing delay does not extend the cancellation deadline.
Cancel by the deadline to prevent the first plan payment, and check that cancellation is confirmed. The same email does not receive another free trial when returning to the same enrolment. A complimentary invitation never becomes a paid plan without separate choice and authorization.
Prices, payment limits and taxes
The monthly plan is CAD $49 per month, with a maximum of 12 regular payments for that enrolment: CAD $588 in total. The single-payment plan is CAD $429 once. Applicable taxes are included in the advertised Canadian-dollar prices.
The monthly plan has no further regular renewal after its twelfth payment. The single-payment plan does not renew. Paying in full and using all available access days are separate milestones.
Payments are handled through the app's payment service. Do not send card details through the public website or contact form. Currency conversion or charges applied by your financial provider are separate from the program price.
A future advertised price does not by itself change a confirmed enrolment's price or payment limit. A new purchase or separately agreed change must be presented before you authorize it.
Access periods and monthly pauses
The monthly plan provides 480 active days, subject to payment and cancellation conditions. Eligible participants in good standing can request Pause/Resume. Paid access continues until the applicable boundary; during a confirmed pause, billing, the access clock and new weekly releases freeze. Weeks already released remain available.
Eligible monthly pauses have no limit on number or length and no forced resume. Resuming continues the remaining payments and active days; it does not start a new trial or reset the 12-payment limit for the same enrolment.
The single-payment plan provides 480 calendar days from enrolment, including the trial, and cannot be paused. Content is released weekly over 52 weeks. Taking a break from practising does not extend that calendar-based access period.
Check the dates and status in your account. If a pause, cancellation or payment is pending, do not assume the requested change has completed.
Cancellation, refunds and returning
Cancelling the monthly plan stops future billing and retains eligible access through the end of the period already paid for. Check the confirmation and access end in your account. The single-payment plan has no renewal to cancel; cancellation after payment does not shorten the access period purchased.
Routine voluntary refunds are not offered. This does not limit a refund, cancellation, remedy or other right provided by applicable law. Contact us if you believe a charge is incorrect or a service problem affects your rights.
Returning to the same enrolment preserves remaining access, progress, notes and remaining monthly payments. Earlier regular payments count toward its 12-payment maximum. Before the original trial boundary, only its unused portion may remain. After that boundary, a paid return requires explicit authorization; signing in alone does not authorize payment.
After all 480 access days have been used, a new purchase starts a new enrolment and payment plan. Newsletter unsubscribe and a request to delete information are separate from cancellation. Make the account change you intend, and ask if you need help distinguishing them.
Payment problems and access options
There is a seven-day period to resolve a failed payment. If it remains unresolved, the failed subscription is cancelled and eligible access ends. Account information and payment notices explain the relevant status and next step.
If the standard fee is out of reach, you can ask about Pay What You Can. An enquiry is not an approval or guarantee of a particular offer. Any alternative price, access dates or conditions must be agreed before you accept that arrangement.
Your account and private information
Use your own account and keep your email account and sign-in links secure. Do not share a sign-in link, impersonate another participant or try to access someone else's information. Tell us if you suspect unauthorized access.
Notes and Feedback belong to the app's privacy arrangements. Other participants are not intended recipients. Do not use a public contact message to send private program material or another person's sensitive information.
Contact correspondence does not give permission to publish your story, use your name in marketing or treat a private message as a testimonial. Those uses require separate permission.
Using the writing, artwork and recordings
The original writing, program material, brand artwork and recordings are protected by applicable intellectual-property rights. You may read public pages, listen to the public sample, share ordinary links and use material in ways the law permits.
Program access is for your own use under your enrolment. It does not permit redistributing the course or recordings, sharing account access, reselling material, removing ownership notices or presenting Upward Spiral's work as your own.
A research reference does not transfer rights in that paper. Ask before reproducing material for a workshop, business, publication or other distribution beyond what the law permits.
Responsible website use
Do not send spam, malware, threats or unlawful material; submit information you have no right to share; bypass access controls; interfere with availability; or attempt to retrieve private records. Ordinary browsing, accessibility tools and sharing public links are welcome.
We may limit abusive requests or restrict use that threatens the service or another person's information. A security restriction does not remove a payment, privacy or consumer right that applies to you. Contact us if you believe a restriction is mistaken.
Availability, outside services and corrections
Maintenance, network faults, provider outages or device problems can interrupt the website and app. We cannot promise uninterrupted access or that every page is free of error. Please report a broken link, inaccessible feature or apparent pricing mistake so we can investigate.
Research develops, and we may correct explanatory material. A correction does not silently rewrite a purchase agreement. If a material issue affects a paid service, contact us about the appropriate remedy.
Links to research and outside services provide context or help complete a requested task. Inclusion is not a guarantee of their content, availability or suitability. An outside service also has its own applicable terms.
Your rights and resolving a concern
Nothing in these terms excludes responsibility or removes a right that the law does not allow us to exclude. The educational limits described here do not remove applicable consumer, privacy or other legal protections.
Contact us with enough detail to understand a concern, without passwords or full payment details. We will consider the issue and explain the next step. You remain free to seek independent advice, approach a relevant regulator or use an available legal remedy.
British Columbia law and applicable Canadian federal law apply to these website terms, subject to mandatory protections where you live. These terms do not require private arbitration or prevent an honest review or a legal proceeding you are entitled to bring.
Changes and questions
The revision date identifies this wording. We may update website terms as the site changes. Material changes to a participant agreement must go through the applicable agreement process; a new website date alone does not change your accepted price, access or payment authorization.
Please ask before joining if anything about the program, trial, access or these terms is unclear. We would rather help you understand the arrangement before you decide.