Terms of Service

Effective Date: April 14, 2026

Please read these Terms of Service (“Terms”) carefully before enrolling in or using the Upward Spiral Program. By creating an account, starting a free trial, or purchasing a subscription, you agree to be bound by these Terms. If you do not agree to these Terms, do not use this program.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you (“you” or “Participant”) and Upward Spiral Program (“we,” “us,” or “our”), a wellness education service based in Vancouver, British Columbia, Canada, operating at upwardspiralprogram.com. By accessing or using the Upward Spiral Program website, platform, or any content delivered through it, you confirm that:

1. You have read, understood, and agree to be bound by these Terms;
2. You are at least 18 years of age; and
3. You have the legal capacity to enter into a binding agreement.

The Upward Spiral Program is designed for adults aged 18 and over. If you are under 18 years of age, please do not use this Service. We do not knowingly collect personal information from or provide services to anyone under 18.

2. Description of the Service

The Upward Spiral Program is a digital, self-guided wellness and personal development subscription program. It is delivered through an online learning platform (LearnDash on WordPress) and consists of 52 weeks of structured wellbeing content released on a weekly drip schedule. Each week of content includes:

• Reading materials and educational articles;
• A full-length guided audio session and a shorter “mini” guided audio session;
• Practical exercises and activities; and
• Reflection prompts and journaling guidance.

Your access to the program begins on your enrollment date and remains active for 480 days (approximately 15 months) from that date, regardless of when your subscription billing ends.

2.1 Not Therapy, Not Medical Advice

The Upward Spiral Program is a wellness education program, not a form of therapy, mental health treatment, or medical care. The content provided, including all written materials, audio recordings, exercises, and reflection prompts, is for educational and personal development purposes only. It does not constitute and must not be relied upon as:

• Psychological or psychiatric therapy or counselling;
• Medical diagnosis or treatment;
• Clinical mental health services; or
• A substitute for advice from a licensed healthcare professional.

If you are experiencing a mental health crisis, thoughts of self-harm, or any medical emergency, please contact a qualified healthcare provider or emergency services immediately. In Canada, you can reach the Crisis Services Canada helpline at 1-833-456-4566 (24/7) or text 45645 (4 p.m. – midnight ET). The Upward Spiral Program team is not able to provide crisis support.

3. Account Registration and Security

To access the Upward Spiral Program, you must register for an account. When registering, you agree to:

1. Provide accurate, current, and complete information;
2. Keep your registration information updated;
3. Choose a strong, unique password and keep it confidential; and
4. Notify us immediately at info@upwardspiralprogram.com if you suspect any unauthorized access to your account.

Your account is personal to you. You may not share your login credentials with any other person or allow anyone else to access your account. You are solely responsible for all activity that occurs under your account. We will not be liable for any loss or damage arising from your failure to maintain the security of your account.

We reserve the right to suspend or terminate your account if we have reasonable grounds to believe that your account credentials are being shared or that your account is being used in violation of these Terms.

4. Subscription Plans and Billing

4.1 Available Plans

The Upward Spiral Program offers two payment options:

• Monthly Plan: CAD $45.00 per month, billed monthly for 12 consecutive months (approximately USD $34.00/month). This is a recurring subscription that charges your payment method once per month for up to 12 billing cycles. After 12 payments, billing stops automatically and no further charges are made, but your access continues for the remainder of your 480-day access window.
• Single Payment Plan: CAD $399.00 as a single upfront payment (approximately USD $299.00). This is a one-time charge. Your payment method is billed once and no further charges are made. This plan does not renew or recur.

All prices are listed in Canadian dollars (CAD) unless otherwise stated. USD pricing is approximate and may vary based on current exchange rates. Applicable taxes may be added at checkout depending on your location.

4.2 Free Trial

Both plans include a 10-day free trial starting from the date you enrol. During the free trial, you will have full access to the program content available at that time. No charge will be made to your payment method during the trial period.

To avoid being charged, you must cancel your subscription before the 10-day free trial period ends. If you do not cancel before the trial ends, your chosen plan will automatically activate and your payment method will be charged. See Section 5 for cancellation instructions.

4.3 Auto-Renewal (Monthly Plan Only)

The Monthly Plan is a recurring subscription that renews automatically each month on your billing date. You will be charged CAD $45.00 (plus applicable taxes) at the start of each new monthly billing period, for up to 12 billing cycles. After 12 successful monthly payments, billing stops automatically and no further charges are made.

The Single Payment Plan is a one-time charge. It does not auto-renew. No further payments will be collected after your initial payment.

We will charge the payment method on file on the applicable billing date. If a payment fails, we may retry the charge and/or suspend your access until payment is resolved. It is your responsibility to ensure your payment information is current and accurate.

4.4 United States Auto-Renewal Disclosures (Monthly Plan Only)

If you are located in the United States and have selected the Monthly Plan, the following additional disclosures apply:

• Automatic Renewal: Your Monthly Plan subscription will automatically renew at the end of each monthly billing period at the then-current rate, for up to 12 billing cycles, unless you cancel before the next renewal date.
• Cancellation: You may cancel your subscription at any time through your account page (My Account → Subscriptions → Cancel) or by contacting us at info@upwardspiralprogram.com. Cancellation takes effect at the end of your current paid billing period.
• California Residents: In accordance with the California Automatic Renewal Law (Business and Professions Code §§ 17600–17606), by subscribing to the Monthly Plan, you acknowledge and agree that your subscription will automatically renew monthly and you authorise us to charge your payment method at the applicable renewal rate. You will receive a confirmation email upon subscribing that includes these auto-renewal terms. You may cancel at any time as described above.
• New York Residents: In accordance with New York General Obligations Law § 5-903, we will provide you with clear and conspicuous notice of the automatic renewal terms before charging your payment method for a renewal period.

The Single Payment Plan is not a recurring subscription and is therefore not subject to auto-renewal laws. It is a one-time charge with no further billing.

4.5 Price Changes

We reserve the right to change subscription pricing at any time. For existing subscribers on the Monthly Plan, we will provide at least 30 days’ notice of any price change before it takes effect. Your continued use of the program after a price change takes effect constitutes your acceptance of the new pricing. If you do not agree to the new pricing, you may cancel your subscription before the new price applies.

We will not unilaterally amend the cancellation, return, or refund provisions of your subscription agreement in a way that increases your obligations or reduces ours. Any such changes require your affirmative consent. This is consistent with the requirements of the British Columbia Business Practices and Consumer Protection Act (BPCPA), as amended.

4.6 Pay What You Can Access Program

We operate a Pay What You Can access program for individuals for whom the standard subscription fee is a genuine barrier. Applicants complete a short form at upwardspiralprogram.com/access and indicate a monthly amount they can comfortably pay, including $0. Approved applicants receive a unique access code that reduces the Monthly Plan to their stated amount.

The program is made possible by other members of the Upward Spiral community. Every place taken by someone who could comfortably pay the standard fee is a place taken from someone who truly cannot. The terms below exist to keep the program sustainable for the people it is meant to serve.

The following terms apply to access codes and participation in the program:

• Honour system and good-faith representation: We do not require proof of income, documentation, or personal hardship narratives. By submitting an application, you represent that the stated monthly amount reflects, in good faith, what you can comfortably pay at the time of application, and that you are applying because the standard fee is a genuine barrier for you. Providing materially false, misleading, or coordinated information to obtain reduced pricing is a breach of these Terms.
• No guarantee of approval or timeline: Submitting an application does not create any right to approval, to a particular turnaround time, or to a specific price tier. We reserve the right to decline, delay, or limit applications at our sole discretion, including where capacity constraints apply, without providing a reason. Declined applicants may reapply.
• Right to revoke: We reserve the right to decline, revoke, cancel, or refuse to renew any access code or access subscription at any time if we reasonably determine that the program has been misused, that the application contained materially false information, that the same person has applied under multiple identities, or that continued participation is inconsistent with these Terms. Revocation may occur without advance notice.
• No refunds on Pay What You Can subscriptions: Payments made on a Pay What You Can subscription are non-refundable. This applies to all stated amounts, including $0. Cancelling a Pay What You Can subscription stops future billing but does not generate a refund of amounts already paid. This policy exists to protect the integrity of the program against retroactive manipulation of stated amounts.
• Single use: Each access code may be redeemed once and is applied to a single subscription.
• Non-transferable: Access codes are issued to a specific applicant and are tied to the email address used on the application. Codes cannot be shared, sold, transferred, gifted, or used by another person. Attempts to do so void the code.
• Expiry: Access codes expire 90 days from the date they are issued. Unused codes cannot be reinstated. Applicants whose codes expire may reapply.
• Monthly Plan only: Access codes apply only to the Monthly Plan (recurring monthly subscription). They cannot be applied to the Single Payment Plan.
• Recurring subscription: A Pay What You Can subscription is a recurring monthly subscription at your stated amount. Billing runs for the same number of monthly payments as the standard Monthly Plan (see Section 4.3) at your stated amount. Once your payment period is complete, your access continues for the remaining access duration at no additional cost, identical to the standard Monthly Plan. You may cancel at any time, and cancellation applies to future billing only.
• Same program, same clinical footing: Aside from pricing and the terms of this Section 4.6, access subscribers receive the same program, the same content schedule, and the same access duration as standard subscribers. All other provisions of these Terms, including the disclaimers in Section 9 and the limitation of liability in Section 10, apply equally.
• No waiver: Approval of an application is not an admission of any fact about the applicant, is not an acknowledgement of any obligation beyond the terms of this Section 4.6, and does not waive any of our rights under these Terms.

Misuse of the access program, including coordinated abuse, reselling or sharing access codes, applying under multiple identities, or providing materially false information, may result in immediate cancellation of the access subscription and any related access, without refund, and may result in a permanent bar on future applications. Nothing in this Section limits any other rights or remedies available to us.

5. Cancellation Policy

5.1 How to Cancel

You may cancel your subscription at any time by:

• Logging into your account on the platform and managing your subscription settings; or
• Contacting us by email at info@upwardspiralprogram.com with your cancellation request.

Please allow up to 3 business days for email cancellation requests to be processed. We recommend cancelling at least 24 hours before your next billing date to ensure processing is completed in time.

5.2 Effect of Cancellation

When you cancel:

• No further charges will be made to your payment method after the current billing period.
• You retain full access to all program content until the end of your current paid billing period (for the Monthly Plan) or until the end of your 480-day access window (for the Single Payment Plan).
• Access does not end immediately upon cancellation. You are entitled to the full period you have already paid for.
• After your access period ends, your account will be deactivated and you will no longer be able to access program content.

Cancelling during the 10-day free trial means no charge will be applied to your payment method and your access will end at the close of the trial period.

6. Refund Policy

6.1 No Refunds After Trial Period

Because the Upward Spiral Program is a digital content subscription with immediate access to protected educational material, all sales are final once the 10-day free trial period has ended. We do not offer refunds, partial refunds, or credits for:

• Unused portions of a current billing period after cancellation;
• Periods during which you did not log in or engage with the content;
• Subscription payments already charged for previous billing cycles; or
• The Single Payment Plan fee after the trial period has passed.

6.2 Exceptions Required by Law

Nothing in this refund policy limits any rights you may have under applicable consumer protection law. In particular:

• British Columbia Residents: If you are a BC resident, you may have rights under the Business Practices and Consumer Protection Act (BPCPA), including in circumstances involving misleading representations or unfair practices. We will comply with any mandatory refund obligations required under that Act or other applicable BC consumer protection legislation.
• European Union and United Kingdom Residents: If you are located in the EU or UK, you may have a statutory 14-day right of withdrawal from distance contracts for digital services. However, by accessing your program content during the free trial or after purchase (whichever applies), you expressly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal once access to digital content has begun and you have confirmed you waive the withdrawal period. If you have not yet accessed any content, please contact us within 14 days of purchase to request a refund under applicable EU/UK law.

To request a refund for any legally mandated reason, please contact us at info@upwardspiralprogram.com with your account details and reason for the request.

7. Subscription Hold / Pause Policy

7.1 Monthly Plan: Self-Service Pause

We understand that life circumstances may prevent you from engaging with the program for a period of time. If you are on the Monthly Plan, you can pause your subscription directly from your My Account > Subscriptions page. There is no limit to how many times you may pause.

7.2 How a Pause Works

When your Monthly Plan subscription is paused:

• Billing is paused. No further charges will be made while your subscription is on hold.
• Access to program content pauses at the end of your current paid billing period. You retain full access to content through the period you have already paid for before the hold takes effect.
• Your progress through the weekly drip schedule is saved. When you reactivate, your content drip schedule will resume from the point at which it was paused. You will not lose access to content you have already unlocked, and you will not be fast-forwarded through content you have not yet reached.
• Your 480-day access window is extended to account for the time spent on hold.

7.3 Reactivation

To reactivate a paused Monthly Plan subscription, visit your My Account > Subscriptions page and click Reactivate. Billing will resume at the then-current subscription rate, and your content access will recommence from where you left off.

7.4 Single Payment Plan: No Pause Option

If you purchased the Single Payment Plan, your subscription includes 15 months of program access and is not eligible for pausing. The extended access window is designed to give you the flexibility to move through the program at your own pace without the need to pause. If you experience extenuating circumstances, please contact us at info@upwardspiralprogram.com and we will do our best to accommodate your needs.

8. Intellectual Property

8.1 Ownership

All content, materials, and resources within the Upward Spiral Program, including but not limited to written articles, guided audio session recordings, exercises, worksheets, reflection prompts, graphics, logos, course structure, and any other program materials, are the exclusive intellectual property of Upward Spiral Program and are protected by Canadian and international copyright, trademark, and other intellectual property laws.

8.2 Limited License to Participants

Upon enrollment and for the duration of your active subscription, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable license to access and use the program content solely for your own personal, non-commercial wellbeing and development purposes.

8.3 Prohibited Uses

You may not, without our prior written permission:

• Copy, reproduce, download, distribute, transmit, broadcast, or publish any program content;
• Share, sell, resell, or sublicense access to any program materials;
• Use program content for commercial purposes, including in any coaching, therapy, or educational programs;
• Create derivative works based on program content;
• Remove or alter any copyright, trademark, or proprietary notices from any materials; or
• Screen-record, screenshot, or otherwise capture audio or video content for distribution.

Any unauthorized use of our intellectual property may result in immediate termination of your account and may subject you to legal liability.

8.4 Content Creation and AI Tools

The Upward Spiral Program is human-designed and editorially reviewed. All weekly content, including written material, research summaries, and practice instructions, is developed by the program creator and grounded in peer-reviewed research.

Certain production elements are created with the assistance of artificial intelligence (AI) tools. This includes guided audio sessions, which use AI voice synthesis technology, and some visual assets such as illustrations and infographics. These tools are carefully selected and supervised to ensure quality, warmth, and consistency with the program’s tone and values.

AI tools are used as production aids. They do not make clinical, editorial, or participant-facing decisions. The program creator retains full responsibility for all content delivered through the program.

9. Acceptable Use

By using the Upward Spiral Program, you agree that you will:

• Use the program only for lawful purposes and in accordance with these Terms;
• Not share your account login credentials with any other individual;
• Not attempt to gain unauthorized access to any part of the platform or any other user’s account;
• Not upload, post, or transmit any harmful, abusive, defamatory, or unlawful content through the platform;
• Not use automated tools (bots, scrapers, or crawlers) to access or extract content from the platform; and
• Not engage in any conduct that interferes with or disrupts the platform or its servers.

We reserve the right to suspend or permanently terminate your account, without notice or refund, if you are found to be in violation of these acceptable use provisions.

10. Health and Wellness Disclaimer

The Upward Spiral Program is designed to support general wellbeing, personal growth, and the development of positive habits and mindset. It is not a medical product and is not intended to diagnose, treat, cure, or prevent any physical or mental health condition.

The program is not a substitute for professional mental health care, therapy, counselling, psychiatry, or any other form of medical or clinical treatment. If you are living with a mental health condition, have a history of trauma, or are currently working with a healthcare provider, we encourage you to consult your provider before enrolling in this program or to use this program as a complement to professional care, not a replacement for it.

Your participation in the Upward Spiral Program is entirely voluntary and at your own risk. We make no guarantee that participation will produce specific outcomes, including improvements in mood, mental health, productivity, relationships, or any other area of wellbeing. Individual results may vary.

11. Privacy

Your privacy matters to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Upward Spiral Program, you consent to our data practices as described in the Privacy Policy. We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

12. Limitation of Liability

12.1 Disclaimer of Warranties

The Upward Spiral Program is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:

• The platform will be available at all times or free from interruptions, errors, or technical issues;
• The content will be accurate, complete, or up to date at all times; or
• The program will produce any specific personal, psychological, or health outcome for you.

12.2 Limitation of Liability

To the maximum extent permitted by applicable law, Upward Spiral Program and its owners, directors, employees, contractors, and agents shall not be liable to you for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of, or inability to use, the program, including but not limited to loss of data, loss of goodwill, service interruptions, or personal injury.

In all cases, our total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the total amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. To the extent that applicable law does not permit these exclusions or limitations, they shall not apply to you, and our liability shall be limited to the minimum extent required by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Upward Spiral Program and its owners, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the program in violation of these Terms; (b) your violation of any applicable law or third-party right; or (c) any content or information you submit to the platform.

14. Termination

We reserve the right to suspend or terminate your account and access to the Upward Spiral Program at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or acted in a manner harmful to other participants or the integrity of the program.

In the event of termination by us for cause (i.e., violation of these Terms), no refund will be issued for any amounts already paid. In the event of termination by us without cause, we will provide a pro-rated refund for any unused portion of a prepaid Single Payment Plan subscription.

Upon termination or expiry of your subscription, your license to access program content ends immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property rights, disclaimers, limitations of liability, indemnification, and governing law) will remain in effect.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms or your use of the Upward Spiral Program shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached informally within 30 days of written notice from either party, the dispute shall be submitted to the exclusive jurisdiction of the courts of British Columbia, Canada.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief before a court of competent jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable law. When we make material changes, we will:

• Post the revised Terms on this page with an updated effective date; and
• Notify active subscribers by email at the address associated with their account at least 14 days before the changes take effect.

Your continued use of the Upward Spiral Program after the effective date of the revised Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you may cancel your subscription before the changes take effect in accordance with Section 5.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Upward Spiral Program with respect to your use of the program and supersede all prior agreements, communications, and understandings on that subject.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. A waiver of any provision will only be effective if given in writing and signed by an authorized representative of Upward Spiral Program.

17.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

17.5 Force Majeure

We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, pandemic, government action, internet or telecommunications failures, or other events of force majeure.

17.6 Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute arising out of or related to these Terms or your use of the Upward Spiral Program will be resolved on an individual basis only. You waive any right to participate in any class action, collective action, or representative proceeding, whether as a named plaintiff, class member, or otherwise. If this waiver is found to be unenforceable in your jurisdiction, it shall not apply to you, but the remainder of this dispute resolution provision shall remain in effect.

17.7 Electronic Communications Consent

By creating an account or enrolling in the Upward Spiral Program, you consent to receive communications from us electronically, including by email to the address associated with your account. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

17.8 Notices

Any formal notice required or permitted under these Terms shall be given in writing. Notices to you will be sent to the email address associated with your account and are deemed received when sent. Notices to us must be sent by email to info@upwardspiralprogram.com with the subject line “Legal Notice” and are deemed received when we confirm receipt in writing.

18. Contact Us

If you have any questions, concerns, or requests related to these Terms of Service, please reach out to us:

We aim to respond to all inquiries within 3–5 business days.